Collus PowerStream

Rates & Understanding your Bill

Collus PowerStream offers some of the lowest rates in Ontario. We work very hard to provide you, our valued customer, with dependable, efficient and reliable service for the lowest possible rates.

The Collus PowerStream billing department is located at 43 Stewart Road, (705) 445-1800. The hours of operation are 8:30 a.m. - 4:30 p.m. Monday to Friday (except recognized holidays).

Collus PowerStream invoices all residential and commercial properties on a monthly basis. Hydro and water meters are read (not estimated) approximately every 30 days.

If you are moving please provide us with at least two business days to arrange the necessary meter readings.

Security deposits are required for new accounts. Please contact our billing department for further information.

If your account is overdue it must be paid directly at our office located at 43 Stewart Road. Once your bill has gone passed the due date, we begin collection procedures. If the payment is not made at our office we have no way of knowing it was made. If you require payment arrangements or have a problem with your account at any time, please contact our office.

Multi Unit Residential Self Declaration Form 
OCEB Medical Declaration Form

Documents

Pre-authorized payment Form
Rental Contract Customer Form
Move in/Move out, Final Read Request Form

Miscellaneous Rates

Customer Administration

 

Power Water Total

Change of occupancy

$15.00

$5.00

$20.00

Arrears certificate

$15.00

$5.00

$20.00

History of account

$15.00

$5.00

$20.00

Bill reprint or statement of account fee

$15.00

$5.00

$20.00

Legal letter charge

$15.00

$5.00

$20.00

Electric meter dispute involvement

$30.001

n/a

 

Reverse post-dated cheque

$15.00

$5.00

$20.00

Credit reference check

$15.00

$5.00

$20.00

Charge to certify cheque

$15.00

$5.00

$20.00

Special electric meter read

$30.00

n/a

 

Water turn on or off (normal hours only)

n/a

$34.00

 

Notes: 1. plus Measurement Canada Fees if meter is found to be correct

 

Non-Payment of Account Charges

Late payment charge (levied on overdue balance): 1.5% cumulative per month / 19.56% per annum

 

POWER

WATER

TOTAL

Returned cheque charge (plus actual bank charge)

$15.00

$15.00

$30.00

Collection of account charge during regular work hours (no disconnection)

$20.00

$10.00

$30.00

Collection of account charge after regular work hours (no disconnection)

$165.00

$10.00

$175.00

Power disconnect/reconnect at meter during regular hours

$40.00

n/a

 

Power disconnect/reconnect at meter after regular hours

$185.00

n/a

 

Power disconnect/reconnect at pole during regular hours

$185.00

n/a

 

Power disconnect/reconnect at pole after regular hours

$415.00

n/a

 

  

   

Service Calls (on Customer Owned Equipment)

 

POWER

WATER

TOTAL

During regular work hours

$15.00

n/a

 

After regular work hours

$165.00

n/a

 

 

MicroFIT Generator Service Charge

Service charge: (per month)  $5.40

MicroFIT Generation Connection (< 10 KW)

Single phase service - $533 + HST
Three phase service - $1,351 + HST

MicroFIT generator service classification
Service charge: (per month)  $5.40

Small FIT Generation Connection (> 10 kW to < 500 kW)

Small FIT application $2,500 + HST*
*Based on disconnect/reconnect during regular business hours.  Customers who request disconnect/reconnect outside of regular business hours will be invoiced for all costs incurred

There is a $100 non-refundable administration charge included in all MicroFIT/Small FIT Generation Connection invoices.

Transformer Allowance

Electric transformer ownership credit

$0.60/kW billed demand